Privacy Policy

1. Information We Collect

We may collect the customer name, phone number, email address, login details, booking details, selected game, number of players, booking date, booking time, payment status, transaction reference, and contact form messages.

2. How We Use Information

Customer information is used to create and manage bookings, process online payments, send booking/payment updates, provide customer support, prevent duplicate or invalid bookings, improve our services, and maintain business records.

3. Payment Information

Online payments are processed through Razorpay or an authorised payment gateway. Game Adda does not store complete card numbers, UPI PINs, CVV, net banking passwords, or other sensitive payment credentials on its server.

4. Data Sharing

We do not sell customer personal information. Data may be shared only with trusted service providers such as payment gateways, hosting providers, email/SMS service providers, or when required by law, regulation, or legal process.

5. Data Security

We apply reasonable technical and organisational measures to protect customer data against unauthorised access, misuse, alteration, or loss. However, no internet-based system can be guaranteed to be completely secure.

6. Cookies and Website Usage

Our website may use cookies or session storage to keep users logged in, resume pending bookings, improve website performance, and provide a better booking experience.

7. Data Retention

We retain booking, user, and payment-related records for as long as required for service delivery, accounting, dispute resolution, fraud prevention, legal compliance, and business reporting.

8. Customer Rights

Customers may contact Game Adda to request correction, update, or deletion of their personal information, subject to legal, accounting, fraud-prevention, and operational record requirements.

9. Contact

For privacy-related queries, please contact Game Adda through the contact page available on this website.